(30 national managers)
It was great having so many leaders in one place wanting to learn about how to interact with their clients more effectively.
We all had a few laughs and got a little emotional at times too. It was my pleasure to share with them some of my story and give them a few insights into their client base. I was impressed with their listening and the questioning skills but mostly just their attitude for becoming better service managers.
After a great time with the HHL group, they presented me with a wonderful ‘Koha’ (Maori thank you gift) full of food! It’s like they know me, you can only say thank you to a gift basket of food!